Follow the Work...
Published about 7 hours ago • 1 min read
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Organizational Systems: Follow the Work
A process map can look complete and still miss the point where work slows down.
Take one employee change—perhaps a promotion or a new pay rate—and follow it across HR, the manager, Finance, payroll, and the system. At every handoff, ask:
Who has the authority to decide? What information must arrive? How does the next person know it is correct? What happens when it is late?
The answers reveal whether the organization has a shared process or a series of local processes held together by individual effort.
For HR and Finance leaders, the most useful improvement may be a clearer decision and handoff—not another form.
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